About Account
A bluray-Discs.com account makes shopping at our site much easier, allowing you to:
Check the status of your current order and keep track of previous orders. Contact Customer Service with questions that you have. Store your shipping and payment information to make checking out a snap. Ask a question or write a review about a product. Product reviews enable you to enter our different contests. Add an item to [My Favorites] so that you can come back later to purchase it.
If you’ve forgotten your password, click on “Forgot password”. We’ll ask you to enter your email account and then send you a link to your email to reset your password.
1. Sign into your account and click [My addresses].
2. Edit your address or add new address.
You can also change, update, or add a new shipping address at checkout.
Writing a review is easy to do, it helps other customers know more about our products, and you could win great prizes when you do so.
To write a review:
1. Go to the product page.
2. Click the [Leave a Review] button.
3. Remember it’s best to be detailed and specific.
My Wishlist allows you to easily save products that you are interested in so that you can easily find them when you come back to shop at a later time. Click the on the heart-shaped button next to [Add to Cart] on a product page to favorite an item and then click on the [My wishlist] at the top of the page to view your favorited items.
Once you have registered an account, Your Login email address can’t be changed. If you want to change your email address, Please contact us for modification.
About International Shipping & Delivery
Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. Just click on the link and it will take you to UPS, FedEx or other website, depending on who shipped your package. From there you can use the tracking code to track your package. You can also track your order in [My Orders] details.
You can estimate your shipping costs at any time by clicking on the shopping cart and then going to “Estimate Shipping Costs”. We’ll give you an estimate of how much it will cost for each of our different shipping methods. Please note, this is only an estimate and actual shipping costs will be calculated at checkout.
In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.
Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses addresses so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.
Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their “CPF” number on invoices and companies are required to include a “CNPJ” number.
Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct “CPF” or “CNPJ” number so your package can smoothly clear Customs.
About Return & Refunds
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and VerySalable will then ship you a new item immediately.
If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service.
When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.
Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund.
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
Credit/Debit Card
It will take 7-45 days for your credit card company to process the refund and credit your account.
PayPal
If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
Western Union
For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide.
Wire Transfer
Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.